A family says their £5,000 holiday was ruined after their luggage didn't arrive for the first four days of their seven-day break.

Anita Shepherd flew out from Norwich Airport on June 27 with her partner and two daughters with hopes of a relaxing getaway to Paphos, Cyprus.

Unfortunately the family-of-four had to wait for more than half the holiday for their clothes to arrive after airline giant Tui removed their luggage from the flight, leaving Anita in tears.

The 50-year-old said: "We got a message while on the flight to say the bags would be flown out to us a day after we landed.

The family flew from Norwich Airport to Paphos, Cyprus, on June 27The family flew from Norwich Airport to Paphos, Cyprus, on June 27 (Image: Denise Bradley, Newsquest)

"We basically arrived with the clothes on our back and spent 45 minutes in a queue to fill out the missing luggage forms.

"As each day went by, we were told the luggage would arrive the next day.

"By the fourth day, I ended up sobbing, I didn't know what to do.

"Me and my partner work hard and the holiday was expensive.

Anita Shepherd, left, with her partner and two daughtersAnita Shepherd, left, with her partner and two daughters (Image: Anita Shepherd)

"It was only the second time I'd been away abroad and likely the last time our whole family would be on holiday together.

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"Once we finally got our clothes the holiday was almost over."

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Anita has complained to her local Tui branch, in Ipswich, about the lack of communication shown throughout the holiday.

Anita has complained online and to her local Tui store about what happened on holidayAnita has complained online and to her local Tui store about what happened on holiday (Image: Tui)

"It's not just the delay but the lack of support online, over the phone, or by reps," she added.

"It feels like Tui has just taken our money and don't care anymore."

A Tui spokeswoman said: "We understand how disappointing it is for customers when their luggage is delayed and it’s not the way we wanted their holiday to start.

"Our teams worked hard to get the luggage on the next available flights and reunited with customers as soon as possible."